Grievance

Meaning of Grievance Mechanism

An opportunity given to any member of the public to report to Minexx and relevant
authorities on any breach of mining laws and standards along the supply chain

What happens when a grievance is reported

It is immediately and impartiality investigated and the matter is transferred to
relevant authorities and actors for follow up and solve the problem

How to use the grievance form

     
– Users of Minexx Platform and concerned minerals operators widely disseminate this grievance
   mechanism to popular and public in mine communities

       
– Member of public provides detailed description of the complaint via the provided channels

      
– Relevant actors from government, security organs, justice, civil society groups are involved in solving the
  problem

How long it takes to solve the complaint?

The nature of the complaints determine how long it would take to be solved

Examples of cases to report

   
– Legitimacy of the mineral operator

       
– Cases of human rights abuses and workers conditions

     
– Unsafe working conditions

      
– Cases of breach of regulations of companies/business entities: bribery, corruption, non-payment of taxes

      
– Cases of mineral traceability

     
– Environment destruction

      
– Community issues: CSR,

     
– Compromised security of the community Security by the operators

      
– Destruction of community or private properties

     
– Any disturbance

      
– Other

Attitude of Minexx Platform

       
– The identity and security of the whistle-blower is strictly kept confidential

       
– The received alert is reviewed and processed by designated Staff of Minexx Platform Only

      
– The report is anonymously sent to relevant actors

       
– Internal processing, follow and communication follow the Red Flag Alert System of the Minexx’s Risk Management Plan: p.15-17